❗ Notice Period
⏳ Cancellations: Minimum 24 hours’ notice
🔁 Reschedules: Minimum 12 hours’ notice
💳 Deposits & Refunds
❌ All deposits are non-refundable
💰 If you’ve paid the full amount online:
A refund is available minus the deposit, if cancelled with at least 24 hours’ notice
Cancellations under 24 hours will not be refunded
🔄 Rescheduling Rules
✅ One free reschedule per booking
💷 £20 fee for any additional reschedules
📅 This helps prevent last-minute gaps and keeps time slots open for other customers
⏱️ Late Arrival Policy
🕒 We allow a 20-minute grace period for lateness
❌ After 20 minutes, your appointment may be cancelled and the deposit forfeited — you will need to rebook with a new deposit.
⏳ If lateness causes overrun beyond your slot, a £20 overrun fee will apply
🚘 Vehicle & Booking Details
📋 If incorrect vehicle info is provided at booking, and it prevents the remap from going ahead:
❌ The deposit will be lost
📆 A new booking will be required
🛑 Late Booking Cutoff
🕗 Bookings made with less than 12 hours’ notice are not eligible for reschedule or refund under any circumstances
📍 Mobile Booking Info
🧭 Your assigned mapper will confirm the meet-up location
🏠 Home visits apply only if pre-arranged during booking
🌪️ Emergencies / Force Majeure
In rare cases where PD Power Remaps cannot attend due to vehicle issues, illness, or emergencies, your appointment will be rescheduled at no extra cost