📅 Cancellation, Refund & Booking Policy

Last updated: October 2025

At PD Power Remaps, we aim to be transparent and fair with all customers. This policy explains our booking, cancellation, and refund terms for both service bookings and digital/physical product sales, in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

🧰 Service Bookings & Mobile Mapping

❗ Notice Period

  • Cancellations: Minimum 24 hours’ notice required.
  • Reschedules: Minimum 12 hours’ notice required.

💳 Deposits & Refunds

  • Approved appointment deposits are non-refundable.
  • If we decline your appointment, you will receive a full refund.
  • If you have paid the full amount online in advance:
    • Refunds are available minus the deposit if cancelled with at least 24 hours’ notice.
    • Cancellations under 24 hours are not refundable.

🔄 Rescheduling Rules

  • One free reschedule per booking.
  • £20 fee applies to any additional reschedules.
  • This helps prevent last-minute gaps and ensures fair scheduling for all customers.

⏱️ Late Arrival Policy

  • 20-minute grace period allowed for lateness.
  • After 20 minutes, your appointment may be cancelled and the deposit forfeited — a new deposit will be required to rebook.
  • If lateness causes the session to overrun, a £20 overrun fee may apply.

🚘 Vehicle & Booking Details

  • If incorrect vehicle information is provided and prevents the remap from going ahead:
    • If you travel to us: Only the deposit is lost. Any remaining balance (if paid in full) will be refunded. You may rebook once the issue is fixed.
    • If we travel to you: £1 per mile travel cost (round trip) + £50 diagnostic fee will apply for time spent checking the vehicle.
  • If you still wish to proceed despite known vehicle faults, we can install a base map. You accept full responsibility for any issues resulting from doing so.

🛑 Late Booking Cutoff

Bookings made with less than 12 hours’ notice are not eligible for reschedule or refund and will need to be rebooked with a new deposit.

📍 Mobile Booking Info

  • Your assigned mapper will contact you to confirm the meet-up location.
  • Mobile remapping can be arranged at your home, workplace, or another location of your choice within 50 miles each way of the mapper’s base at no extra cost.
  • For locations beyond this, travel is charged at £1 per mile (round trip) for the distance exceeding the free 50-mile allowance.

🌪️ Emergencies

In rare cases where PD Power Remaps cannot attend due to illness, emergencies, or unforeseen issues, your booking will be rescheduled at no extra cost.

By booking any service, you agree to all terms listed in this section.

💻 Digital Downloads (Tuning Files & Software)

All digital purchases from PD Power Remaps — including remap files, software, and calibration data — are non-refundable and non-returnable once the file has been accessed, downloaded, or delivered.

This is in accordance with the Consumer Contracts Regulations 2013, which remove the right to cancel once a digital product has been supplied and download access has begun.

If you experience any issues such as:

  • Corrupted or inaccessible files
  • Incorrect or incomplete file delivery

Please contact support@pdpowerremaps.com and we will promptly provide a corrected or replacement file at no additional cost.

⚙️ Physical Products (Plug-and-Play ECUs / Accessories)

We only offer exchanges or replacements for physical items that are faulty or damaged upon arrival.

  • You must notify us within 14 calendar days of delivery.
  • Item must be unused, unmodified, and returned in its original condition.
  • Proof of purchase and evidence of the fault (e.g. photo or video) must be provided.

Once assessed and approved, we’ll arrange a replacement or exchange depending on availability. We do not accept returns for change of mind or correctly supplied, working items.

🚫 Exceptions & Exclusions

  • Custom-made or coded ECUs are non-returnable once programmed or dispatched.
  • Files, maps, and remaps made to customer specification are non-refundable once delivered.
  • Shipping costs are non-refundable unless the item is confirmed faulty.
  • Any misuse, modification, or attempted repair voids eligibility for exchange or refund.

⚖️ Legal Compliance

This policy complies with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Nothing in this policy affects your statutory rights under UK law.

📩 Contact Support

If you have any questions or require assistance, please contact:
Email: support@pdpowerremaps.com
Website: https://pdpowerremaps.com

✅ Summary

Category Refunds Reschedule / Exchange Notes
Mobile / in-person bookings ❌ No (unless cancelled ≥24h) ✅ 1 free reschedule £20 fee for extra reschedules
Digital downloads ❌ No ❌ No Replacement if file issue
Physical items / ECUs ❌ No (unless faulty) ✅ Exchange if faulty Notify within 14 days
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